Global Cloud-based PBX Market to Exhibit a Strong CAGR of 15.54% between the Forecast Period 2017-2021


Published on : Feb 20, 2017

Albany, New York, February 20, 2017: The latest cloud-based technology is the focus of a new report added recently to the expanding market research catalog of Market Research Hub (MRH). According to the study titled “Global Cloud-based PBX Market 2017-2021”, cloud technology has become popular among consumers with the introduction of programs like MobileMe and iCloud. Today, cloud-based services are great for businesses as they provide a lot of benefits ranging from data storage and voice capabilities to unified networks for multi-site companies. This study examines the global market and presents a thorough overview of cloud-based PBX with key highlights to its growth prospects for the term 2017 to 2021. Through this analysis, experts have forecasted the global cloud-based PBX market to grow at a CAGR of 15.54% during the period of 2017-2021.

First of all, the report starts by defining the emergence of cloud in the technological world along with the market overview and segmentation of cloud-based PBX. Cloud computing has become the latest trend and Cloud PBX has been used by several business enterprises for a variety of benefits. Cloud-based analytics is playing a major part in cloud computing and VoIP universally, on the other hand, backend analytics has also become a major component of the VoIP cloud-based PBX model. One of the major reasons for this has been the proficiency to offer data that are essential for businesses in order to enhance their processes and upsurge efficiency.

PBX, or public branch exchange, is a joint term used to refer to the technology that any given telephone provider uses to route calls. A cloud-based private branch exchange (PBX) system works on cloud computing technology in which data is stored and transferred through the internet in place of using a computer or any other hardware. Cloud PBX has all the standard as well as optional features such as auto attendant, call conferencing, call forwarding, call waiting, caller ID, voice mail, fax mail, voice to e-mail etc.

Geographically, the report segments the market into major regions such as APAC, EMEA and Americas. For each region, the report covers the market landscape and also evaluates the market size by considering the revenue generated from sales, installation and maintenance of cloud-based PBX systems used for enterprise applications. One of the primary drivers for this market is the execution of cloud-based PBX, which diminishes the total cost of ownership (TCO). Moreover, the market has been segmented by the end users which include SMEs and large enterprises. Analysts have studied that high adoption of cloud-based PBX in the SMEs segment is one of the major reasons which leads to substantial increase in business productivity.

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At present, key vendors ruling the market are as follows:

  • Microsoft (Skype)
  • Nextiva
  • RingCentral
  • MegaPath
  • Vonage

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