Unified Communications Market Research Reports


Unified communications (UC) technology involves integration of communication tools that enable people to exchange ideas so as to be more effective at work. This includes real-time communication services such as web and video conferencing, instant messaging, voice as well non-real-time communication services such as voicemail, SMS, e-mail. UC allows a message to be sent via one medium and receive it via another medium. For example, a message received through voicemail can be accessed through cellphone or e-mail using unified communication technology. The rising demand for unified communications from enterprises is propelling the unified communications market. Organizations are increasingly deploying unified communication solutions to acquire a world-class communication infrastructure. This is because unified communications facilitate real-time communication services needed for critical business operations. Besides this, enterprises are increasingly adopting unified communications solutions to improve operational efficiency and reduce costs. The cost-effectiveness and time-efficient features of cloud are furthering the demand for unified communication solutions.

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