The U.S. Customer Communication Management (CCM) Market Forecasted to Rise at a CAGR of 11% by 2025

Published on : Apr 26, 2017

Albany, New York, April 26, 2017: The Customer Communication Management market in the U.S. is driven by the growing adoption of CCM solutions by enterprises to enhance their customer base across the country, as well as growing emphasis on multifarious and divergent communication channels. For more in-depth analysis of the CCM market, Market Research Hub (MRH) has added a report headed as “Customer Communication Management (CCM) Market - U.S. Industry Analysis, Size, Share, Growth, Trends and Forecast 2015-2025” in the vast report repository. The research provides an in-depth analysis of the U.S. customer communication management market for the period 2015-2025 along with the market drivers, restraints, and opportunities that influence market growth for the forecasted period.  

The CCM market report is analyzed through various primary research and in-depth secondary research consisting interviews and in-house expert panel reviews. According to the analyst’s estimations, exhibiting a CAGR of 11% between 2017 and 2025, the market is forecast to reach US$1.06 billion by the end of 2025. Customer Communication Management (CCM) is defined as the strategy to improve the creation, delivery, storage and retrieval of outbound communications. The communication may be regarding marketing, the introduction of new product, renewable notification, documentation, bill and payment notification etc.

The report is a complete warehouse of market definition and scope, research objectives, and highlights. Assumption and research methodology for the U.S. CCM market is also described along with the executive summary with market overview, drivers, restraints, opportunities, revenue and market outlook.  

In the further section, based on the solution type the report has segmented the market into managed CCM services, software suite and others services including consulting, integration, and maintenance. According to the enterprise size, the U.S. CCM market is categorized into small & medium enterprises (SMEs) and large enterprises. The market is further segmented into cloud-based and on premise on the basis of deployment model.

Finally, based on the end-use, the market is segmented as below:

  • Healthcare
  • Banking financial services & insurance (BFSI)
  • IT & telecom
  • E-commerce & retail
  • Hospitality & travel
  • Government & utilities
  • Education
  • Entertainment & media.

On the competitive scale, the key players associated with the U.S. customer communication management market is profiled with details such as financials, business strategies, SWOT analysis and recent developments. Key players include; Cincom Systems Inc., Doxee S.p.A., Adobe systems Inc., Emc Corporation (Dell), HP enterprise, Newgen Software, OpenText Corp., Xerox Corporation, Oracle Corporation, and Pitney Bowes Inc.

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The report provides analysis of the U.S. customer communication management market in terms of market estimates and projections for all the segments across the U.S. The profiles of major players are also analyzed for their market positioning, key growth strategies, and the various recent developments.

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