Banking Competitor Profile: HSBC

Banking Competitor Profile: HSBC

Jan 2018 GlobalData Banking54 Pages Price :
$ 3450
Banking Competitor Profile: HSBC

Summary

"Banking Competitor Profile: HSBC", benchmarks HSBCs performance across current accounts, savings accounts, mortgages, and personal loans against the overall market.

HSBC is one of the UKs largest retail banks, and has improved its competitiveness in the savings and personal loans markets in recent years. However, it also suffers from lower-than-average performance with respect to Net Promoter Score and customer satisfaction across a number of its key products.

The report offers insight into -
- How HSBCs customers choose and apply for their key financial products, and how their behavior differs from customers of other banks.
- The extent to which HSBCs customers will recommend their bank, how satisfied they are with the service they receive, and how loyal they are relative to other consumers.
- How HSBC is faring in terms of market share across the main product areas.

Scope

- HSBC had the third-largest net inflow of current account switchers of any bank in Q1 2017, although customers claim to be slightly more inclined to switch to another provider over the next 12 months.
- HSBCs share of the savings market, as measured by total retail deposits, has steadily increased in recent years, reaching 8.5% by 2016. HSBC savers are more likely than average to rely on personal recommendations when choosing their account.
- For several years, HSBC has had a broadly consistent 6% share of the mortgage market with respect to balances outstanding. HSBCs reliance on direct distribution means its own branch and website channels play a much greater role as information sources than they do for other banks.

Reasons to buy

- Gain insight into how HSBC acquires new customers in comparison to other providers.
- Build your understanding of how favorably HSBCs customers view the bank and how likely they are to switch.
- Understand how well HSBC is performing financially compared to the rest of the market.
Table of Contents
Executive Summary
Overview
Channel use
Current accounts
Savings accounts
Mortgages
Personal loans
Financial performance
Strategy and innovation
Appendix

Ask for discount before buying this report

Please fill the enquiry form below.

  • Full Name *
  • Your Email *
  • Job Title
  • Company *
  • Phone No. * (Pls. Affix Country Code)
  • Country :
  • Your Requirement
  • Security Code *
  • I agree to receive other communications from Market Research Hub, and allow Market Research Hub to store and process my personal data.*
* denotes fields which must be completed

Buy This Report


Select License Type :

$ 3450
$ 6900

Do you wish to check sample of this report?

Have Query?


Research Assistance

For Enquiries, Call :

+1-800-998-4852US Toll Free

Email : sales@marketresearchhub.com

Back To Top